Terms of Use

1. Parties and Scope

These terms govern the private chauffeured transfer and transport services provided by Cankat Transfer (Cankat Alanya Turizm, TURSAB 11267) and the use of cankattransfer.com.tr. A guest who makes a booking is deemed to have accepted these terms.

2. Nature of the Service

• ESG provides a private chauffeured car service for airport transfers, hotel-to-hotel/area-to-area transfers and discovery routes.
• Discovery routes and services such as Land of Legends are not package tours; guiding, entrance fees, meals and activities are not included and are paid on site. The driver may share information in the car and stays with the vehicle.
• The vehicle is assigned exclusively to the booking guest's group; no shared shuttle service is provided.

3. Price and Payment

• On airport routes, prices are per vehicle and fixed; the price confirmed at booking does not change.
• No prepayment or deposit is taken; the fee is paid to the driver during the service (cash in EUR, USD or TL).
• Round-trip bookings receive a 5% discount on the total.
• Baby/child seats are free; the age range should be stated at booking.
• On hotel-to-hotel, discovery and Land of Legends routes, prices are quoted per route.

4. Booking, Changes and Cancellation

• Bookings are made via the site form or WhatsApp and become final upon ESG's confirmation.
• The guest may cancel or make changes free of charge up to 12 hours before pickup.
• For groups of more than 13, a multi-vehicle plan is offered separately via WhatsApp.
• In cases of force majeure (natural disaster, road closure, etc.), ESG offers an equivalent replacement vehicle or free cancellation.

5. Meeting and Waiting

• For airport pickups, the driver waits at the arrivals gate with a name board.
• Where a flight number is provided, the flight is tracked; no extra charge for delays.
• For hotel pickups, guests are expected to be ready at the stated time; if the delay exceeds 15 minutes, the driver contacts the guest on WhatsApp.

6. Guest Responsibilities

• The guest is responsible for providing accurate booking details (date, flight number, guest count, address).
• Smoking is not allowed in the vehicle; damage to the vehicle is at the guest's expense.
• Guests are responsible for not leaving valuables in the vehicle; found items are delivered with the next transfer.

7. Liability

• All passengers are covered by the vehicle's compulsory transport and seat insurance.
• ESG cannot be held liable for indirect losses arising from delays beyond its control (traffic, weather, official checks); a reasonable solution is offered in every case.
• Price, schedule and rule changes of third-party venues (theme park, heritage site, restaurant) rest with the relevant operator.

8. Governing Law

These terms are governed by the laws of the Republic of Türkiye; Alanya courts and enforcement offices have jurisdiction over disputes. Consumer guests may apply to the Consumer Arbitration Committees, their statutory rights remaining reserved.

9. Effect

This text is updated when necessary; the current version is published on this page. Last update: July 2026. Questions: hello@cankattour.com.